Shipping and Returns

PROCESSING OF ORDER

We process orders on business days, which are Monday to Friday and exclude public holidays in South Australia. If you purchase any of the products on a non-business day, we will process the order on the next business day.

SHIPPING

Products shipped from Utterly Divine Boutique will be posted with Australia Post. Orders are usually shipped within 48 hours of receiving cleared funds for your order. However, orders may be shipped within 72 hours of receiving cleared funds during peak times such as Christmas. We cannot guarantee delivery times; however, you should receive your delivery within 2-7 days within Australia. Australia Post E-Parcel does not include insurance. Please contact us if you require insurance or shipping to an International destination so we can discuss options and any additional costs.

CANCELLATION OF ORDERS

Utterly Divine Boutique may cancel your order if for any reason we are unable to provide you with the products subject to your order. We will contact you should this occur. You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.

PRODUCTS MISSING FROM AN ORDER

Should a product be missing from an order, please contact us at [email protected], and we will investigate accordingly.

RETURN OF PRODUCTS

There are no refunds unless the product is faulty. 
For exchange or refund of faulty products, the product must be retuned within 7 days and in original condition - not worn, washed or packaging tampered with. Return postage is the responsibility of the buyer. When you return an item for exchange please enclose a postage bag for your new product to be sent to you.

ENQUIRIES

If you have any questions about our Shipping and Returns, please contact us at [email protected]